Permanent Full-Time Systems Support Specialist

Closing Date: April 8, 2026 12:00 AM

The Dryden Regional Health Centre is seeking to fill the following Permanent Full-Time position:

Systems Support Specialist

The Systems Support Specialist plays a key role in supporting the technology that enables safe, efficient patient care at DRHC. This position provides hands-on technical support, troubleshooting, and guidance to staff across the organization, ensuring that our information systems remain reliable, secure, and responsive to the needs of our teams. Working closely with both clinical and non-clinical departments, the System Support Specialist helps maintain and improve the hospital's technology environment by supporting hardware, software, and user access systems. This role is ideal for someone who enjoys problem solving, learning new technologies, and working collaboratively to ensure staff have the tools they need to deliver high-quality care.

Responsibilities:

• Provide technical support for computer hardware, application software, and operating systems across the organization
• Diagnose and resolve end-user technical issues, performing minor hardware repairs or coordinating replacements where necessary
• Install, configure, and maintain desktop computers, peripherals, and network-connected systems
• Set up and configure hardware and software for new users and departments
• Maintain and manage user access permissions across hospital applications and systems
• Provide training and guidance to staff on the use of computer systems, software, and equipment
• Work with hardware and software vendors to troubleshoot issues and coordinate support when required
• Assist with system maintenance, upgrades, and implementation of new technology solutions
• Monitor system performance and identify opportunities to improve efficiency and reliability of IT systems
• Support organizational initiatives related to information technology and system improvements
• Promote and support patient safety by ensuring reliable system functionality and reporting potential technology risks
• Recognize and report adverse events related to information systems that may impact patient care

Qualifications:

This role requires strong technical expertise, problem-solving skills, and the ability to work effectively with staff across all departments of the organization.

The ideal candidate will possess the following key competencies, record of experience and academic preparation:

• Community College diploma in Information Technology, Computer Systems, or a related field
• Minimum two (2) years of experience in IT system support, troubleshooting, or system implementation preferred
• A curious and open-minded approach to technology, with a strong willingness to learn new systems, tools, and processes
• Comfort working in a dynamic environment where priorities may shift and new challenges require creative problem-solving
• Experience supporting Microsoft desktop and server environments
• Strong knowledge of computer hardware, operating systems, and common software applications
• Experience supporting networked environments and user access management
• Demonstrated ability to diagnose and resolve technical issues efficiently
• Ability to provide clear instruction and training to staff with varying levels of technical experience
  Strong organizational, communication, and documentation skills
• Ability to work independently while collaborating effectively with colleagues across departments
• Demonstrates behaviours consistent with Dryden Regional Health Centre's Code of Conduct and Standards of Behaviour
• Demonstrates DRHC Core Values: Accountability, Integrity, Humility, Compassion and Respect
• Must provide immunization record including Covid-19 vaccination prior to hire

This is a Non-Union position. Annual salary will be commensurate with qualifications and experience within the range of $80,262 - $87,009. DRHC offers a competitive total compensation package including participation in the Healthcare of Ontario Pension Plan (HOOPP), comprehensive health and dental benefits, paid vacation, and opportunities for professional growth and development.

Applicants are requested to forward a completed resume and cover letter to: hr@drhc.on.ca

This posting will remain open until April 8, 2026. We thank all interested applicants, however only those candidates chosen for interviews will be contacted.

The Dryden Regional Health Centre recognizes that it is situated on lands of the Metis and Anishnaabe peoples of Migisi Sahgaigan, Wabigoon, and Wabauskang First Nations. We give gratitude and honor to the Ancestors, Elders, and all Anishnaabe and Metis people for sharing their resources and knowledge. As a community Health Centre, we remember that we serve the people of Treaty #3. Our goal is to improve the health of all our citizens.

The Dryden Regional Health Centre is committed to employment equity, diversity, and inclusion in the workplace. As a French Language Designated Service provider, we welcome applications from bilingual candidates.

Where needed, accommodations for disabilities will be provided, on request, to support participation in all aspects of the recruitment process.

 

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