Our goal is to provide excellent care and a supportive environment but sometimes we fall short of that goal. Patient complaints are one way to identify areas where we can improve the patient and family experience.
In consultation with patients, clients, and family members, the DRHC has identified roles and responsibilities for physicians, staff, volunteers, patients and visitors that support and foster the best patient care experience. Click here to view the DRHC Declaration of Values.
DRHC is committed to improving the quality of our services and welcomes the views of patients and families. The resolution of concerns or conflict is of vital importance in supporting the interests of the patients in the context of patient-centred care. We are committed to improving the quality of our services in a patient-focused environment and welcome the views of patients and families on the care that they have received. Patient complaints are one way to identify areas where we can improve the patient and family experience; the resolution of such concerns or conflict is of vital importance. Please click here to view the DRHC Complaints Resolution and Compliments Policy.
How can I make a complaint?
- Please let your Nurse or the Manager/Supervisor know as soon as possible if you concerns about your care.
- If you and your Nurse are unable to resolve your concern, please contact Joan Mallyon, Patient Relations and she will work with you to investigate and resolve your complaint.
- If your complaint still remains unresolved, you can contact the Patient Ombudsman with the Ministry of Health and Long-Term Care for further investigation and resolution.
We believe that most problems can be resolved at the time they arise and with the person concerned.
If your problem cannot be resolved in this way, contact Joan Mallyon, Patient Relations: 807-223-8211 or email: firstname.lastname@example.org