Permanent Full-Time Patient Care Navigator

Closing Date: November 18, 2026 12:00 AM

The Dryden Regional Health Centre is seeking to fill the following position with a highly motivated, team-orientated professional:

Permanent Full-Time Patient Care Navigator

Reporting to the Director- Family Health Team and Mental Health Services, the Patient Care Navigator supports individuals experiencing challenges accessing and navigating the healthcare system, including those with complex health needs or barriers to care. Working collaboratively with patients, families, healthcare professionals and community partners, this position coordinates services, facilitates access to appropriate resources and supports patients through transitions in care. The role focuses on improving continuity of care, strengthening connections between healthcare providers and community services, and helping patients access the supports they need to manage their health and well-being.

Responsibilities:

• Support patients and families in navigating the healthcare system, identifying barriers to care and accessing appropriate healthcare and community resources.
• Coordinate referrals, appointments, follow-up services and communication between patients, healthcare providers and community agencies.
• Provide follow-up support to patients following hospital discharge, including individuals at increased risk of returning to hospital or experiencing challenges accessing recommended care.
• Assist patients in understanding care instructions and following treatment plans established by their healthcare providers, referring clinical questions to the appropriate professional.
• Collaborate with physicians, interdisciplinary healthcare teams and community partners to promote coordinated, patient-centred care.
• Identify practical solutions to barriers affecting access to healthcare services and community supports.
• Participate in case conferences, discharge planning and coordinated care discussions as required.
• Meet with patients in hospital, clinic, community or home settings, and provide telephone follow-up as appropriate.
• Plan, coordinate and facilitate Nonviolent Crisis Intervention (NVCI) training, including classroom instruction and practical skills development in accordance with program standards.
• Provide smoking cessation support to patients through the STOP and TEACH programs, including education, resources and referrals within the scope of the position.
• Maintain accurate and timely documentation of patient interactions, referrals, follow-up activities and outcomes.

Qualifications:

• College diploma in Social Services preferred. Diplomas in Health Sciences, Healthcare Administration or an equivalent combination of education and relevant healthcare experience, may also be considered.
• Minimum two (2) years of relevant healthcare experience supporting clinical operations, physicians, interdisciplinary teams or patient care coordination.
• Demonstrated experience coordinating patient services, referrals, follow-up activities and access to healthcare or community resources.
• Strong knowledge of healthcare systems, referral pathways, community resources and available support services.
• Demonstrated ability to build effective working relationships with physicians, healthcare professionals and community service providers.
• Strong communication, organizational and problem-solving skills, with the ability to work independently, manage competing priorities and address barriers to care.
• Previous experience in patient navigation, care coordination or discharge planning considered an asset.
• Ability to facilitate group training and instruction, with current NVCI Instructor certification or willingness to obtain certification.
• Completion of STOP and TEACH training, or willingness to complete required training upon appointment.
• Understanding of patient confidentiality, privacy requirements and professional boundaries.
• Demonstrated commitment to patient-centred care, cultural sensitivity and professionalism.
• Valid Ontario Driver's Licence and ability to perform the essential duties of the position.
• Demonstrates behaviours consistent with DRHC's Code of Conduct, Standards of Behaviour and Core Values.

This is a non-union position with a comprehensive benefits package including 4 weeks' vacation and participation in the Healthcare of Ontario Pension Plan (HOOPP). Annual salary will be commensurate with qualification and experience, $66,885- $68,094. Applicants are requested to forward resume and cover letter to: hr [at] drhc [dot] on [dot] ca

This posting will remain open until November 18, 2026. Interviews may commence as applications are received, and final selection may occur prior to closing. We thank all interested applicants; however, only those selected for interviews will be contacted.

The Dryden Regional Health Centre recognizes that it is situated on lands of the Metis and Anishnaabe peoples of Migisi Sahgaigan, Wabigoon, and Wabauskang First Nations. We give gratitude and honor to the Ancestors, Elders, and all Anishnaabe and Metis people for sharing their resources and knowledge. As a community Health Centre, we remember that we serve the people of Treaty #3. Our goal is to improve the health of all our citizens.

The Dryden Regional Health Centre is committed to employment equity, diversity, and inclusion in the workplace. As a French Language Designated Service provider, we welcome applications from bilingual candidates.

Where needed, accommodations for disabilities will be provided, on request, to support participation in all aspects of the recruitment process.

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