The Patient Relations Office at Dryden Regional Health Centre plays an important role in ensuring that our patients receive the best possible care in a supportive, emotionally-safe environment.

We value feedback from our patients and their families, as it reaffirms what we are doing well, and identifies areas where we can improve our services. If you would like to share a compliment, or express concerns over the care received by yourself or a loved one, you can send these to Patient Relations.

In consultation with patients, clients, and family members, the DRHC has identified roles and responsibilities for physicians, staff, volunteers, patients and visitors that support and foster the best patient care experience outlined in DRHC's Declaration of Values.

DRHC is committed to improving the quality of our services and welcomes the views of patients and families. The resolution of concerns or conflict is of vital importance in supporting the interests of the patients in the context of patient-centred care. We are committed to improving the quality of our services in a patient-focused environment and welcome the views of patients and families on the care that they have received.

Contact Information:

Patient Relations
Mail: P.O. Box 3003, Dryden, Ontario P8N 2Z6
Phone: (807) 223-8211
TTY: (807) 223-8295
Fax: (807) 223-8628

How can I make a complaint?

DRHC has established a formalized Complaints and Compliments Resolution Policy outlining how complaints are investigated and makes every effort to resolve the matter quickly. Please let your Nurse or the Manager/Supervisor know as soon as possible if you concerns about your care.

We believe that most problems can be resolved at the time they arise with the person(s) involved. If that is not the case, the process of escalating your complaint is as follows:

  1. Speak with your Nurse and/or the Manager/Supervisor as soon as possible if you have concerns about your care.
  2. If the Supervisor/ Manager are unable to resolve your concern, please contact the Patient Relations Office who will work with you to investigate and resolve your complaint.
  3. If your complaint still remains unresolved after working through the Patient Relations process, you can contact the Patient Ombudsman with the Ministry of Health and Long-Term Care for further investigation and resolution.

We promise to:

  • Acknowledge your complaint within 3 working days.

  • Provide a status report within 5 days;

  • Investigate your complaint and respond to you within 30 calendar days;

  • Offer an explanation, or make it possible for you to discuss your concerns with those involved, if you wish;

  • Identify what we can do to improve our processes and ensure that the problem does not happen again.

BP.O. Box 3003, 58 Goodall Street, Dryden, Ontario, Canada, P8N 2Z6     x807-223-8200     TTY807-223-8295     * ^

Unite Interactive